Monday, 13 June 2011

Diane L. Kelly - Applying Quality Management in Healthcare: A System's Approach, Second Edition







Applying Quality Management in Healthcare: A Systems Approach will help you translate quality management theory and knowledge into practice. It explains the basics of performance excellence and provides a set of tools for managing healthcare quality.  
national patient safety goals, organizational traction, phone room staff, core process model, socioecological framework, clinical value compass, ambulatory surgery unit, breakthrough vision, healthcare managers, quality continuum, smaller purpose, organizational accidents, clinical providers


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